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SHIPPING

Australian Customers

Shipping is calculated based on product weight. Each order will be shipped via Registered or Express Post for delivery within Australia, complete with tracking number that will be provided to you after Item has been shipped. Should you have any further queries regarding delivery status or whereabouts  of your Item, please don’t hesitate to contact me us at hello@thatdapperhome.com.au

International Customers

International Shipping will be calculated on product weight. Please contact me for further information or a quote on international shipping for wholesale orders.

General Information

That Dapper Home is not liable for any damage caused by third parties as we take great care in packaging your order to reach you intact.

That Dapper Home cannot be held responsible for any loss or damage in transit once the order has been dispatched. 

All items are made to order. Due to the high volume of orders, there can be up to a 4 week turn around.

PRODUCT VARIANCES

All products are hand made, therefore some variances between the same products can occur. Variances in size can also occur, due to the natural movement of our merino throws. This is not seen as a fault in the product.

RETURNS & EXCHANGES

If you think an item you receive has a fault, please contact us via email hello@thatdapperhome.com.au within 5 days of receiving goods and we will work with you to resolve the issue. Please include the order number when emailing us.

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. If you have made a mistake when ordering online, please contact us within 24 hours of placing your order to amend.

There are no returns of unsold goods or change of mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift certificates of any kind are non refundable.

Refunds will be granted provided the item has not met one or both of the following criteria:

• Item is damaged or defective     •  Item is clearly not as described

Unfortunately, because most That Dapper Home products are made to order, returns will not be granted unless product is defective or not what was ordered.

Please notify via email if your product is defective and you would like to return it.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Sale items

Sale items can only be refunded for the Sale price paid at time of purchase.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@thatdapperhome.com.au. You will be given a return address and any other information required to complete the return of the product.

Shipping

To return your product, you should mail your product to the address given to you via email. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

THAT DAPPER HOME LAYBY - Ts + Cs

Under our Layby agreement the customer is deemed to have agreed to the following terms:
• A non-refundable deposit of 20% minimum is required for payment when the lay-buy is set up.
• Lay-buys are on a 3 month term; however laybys can be finalised earlier with at least 2 weeks’ notice.
• Lay-buys exceeding the 3 month period (without approved extension) will result in cancellation of layby and forfeiture of deposit paid.
• All laybys require regular repayments.

• The cancellation of any individual lay-buy items will result in a 20% deposit is still in place.

• Please choose carefully as once the layby is set up, no changes can be made.
Prices of items on layby are fixed to the price at the time of the layby, discounts will not be given at the time of pick up regardless of sale prices at the time.

• No change can be made to lay-buy sales once they have been ordered/delivered.

Please remember when setting up a lay-buy you will need access to your pay pal email address as all confirmation and invoices will be sent to this email address. Once a lay-buy has been set up, we cannot change your email details.
Before calling or emailing to follow up your lay-buy please have your lay-buy order number ready. 

TERMS, AGREEMENTS AND CONTRACT

The following principles below make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilized by both the vendor or consumer:

  1. Record of Payment
    A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.
  2. Storage and Identification of Lay-Buy Products
    Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.
  3. Cancellation where business closes
    If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
    (a) allow the buyer 7 days within which to complete the agreement; and
    (b) cancel the Lay-Buy
  4. Cancellation where products not available
    If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
  5. Banking Charges back Fees
    The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
  6. Service Fee
    Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 0.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
  7. Lay-Buy Reporting
    Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made).
  8. Delivery
    The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals.
  9. MISCELLANEOUS
    14.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
    14.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    14.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    14.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    14.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.

PRIVACY

Your privacy is important to us. All information collected is only used for the purpose of processing your order.

We will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered for Lay-Buy as this is secure and private.